What are 0345 Numbers? 0345 Mobile Call Charges – Are They Free?

What are 0345 Numbers?

Many large-scale businesses in the United Kingdom use 0345 numbers which are non-geographic numbers, although special and popular numbers that cannot be related to any geographical area in the UK.

At present, the 0345 number prefix is amongst the most commonly used numbers of 03 Type. 0345 numbers are the variation of non-geographic numbers allocated by Office of Communications (Ofcom), the government-approved authority and regulatory for broadcasting, telecommunications, and postal industries of the UK, as a substitute to 087 and 084.

There are various companies using 0345 numbers as UK Wide contact as an option of looking for expensive and traditional 08 numbers. When a person tries to dial a number that begins from 0345 from landline or mobile, there is a law associating its charges.

As specified, 0345 numbers are non-geographic numbers which are used by most of the large organizations for routing calls to their call centres. 03 numbers are inclusive in the calls allowance or are differently charged at a geographic rate (necessarily the price that will be paid to call a 01 or 02 number).

This is because Ofcom regulations need phone number providers to consider 03 numbers in a similar way as 01 and 02 numbers irrespective of the calls being on the landline or mobile phone. As a consequence, most of the companies are now interchanging their 0845 number with 0345 numbers and this involves most government departments, financial organizations and retailers.

How much cost does it entail to call on 0345 numbers on Landline?

There are various laws relating to the use of free 0345 numbers the UK and their charges. Normally, 01 and 02 numbers are categorized in a similar manner as 0345 numbers. Hence, when an individual calls 0345 numbers from their mobile (which have a contract with free minutes) then all calls will not be costly for you rather than minutes will be used, but if an individual does not have any of remaining free minutes they will be charged for any call made.

When it is related to make a call from a landline phone in the UK, telecom companies cannot charge beyond the charges of standard numbers i.e. which begins from 01 or 02 excluding 08 numbers, when it comes to dialing 0345 numbers, the call should be included in discount schemes in a similar manner as making a call to 02 and 01 numbers.

If the landline package does not involve free minutes, be assured to see the call charges with the telecom operator. Importantly, the call charges are 10p/minute and may differ as per the time and day of making the call

What are 0345 Numbers Call Charges from Mobile?

Similar to landlines, an individual won’t be charged extra than the cost of other calls to the landline at the time of calling 0345 from mobile. Ensure to check call charges with the telecom operator before making a call. Charges may differ subject to the time when a call is made (daytime, evenings, and weekends differ in cost). Necessarily, making normal calls cost from mobile is around 10p to 40p per min.

What are the Call Rates for 0345 Numbers?

In UK, the cost of making a call from a phone number is based on the digits the number begins with, on the phone provider, and whether an individual employs a landline or mobile. Based on the connection provider (such as O2, BT, and Vodafone etc), an individual may obtain free calls to some numbers as part of their call package. The following mentioned are the approximate cost for calls and it may differ subject to the service provider.

Hence, the cost of calling a 0345 number entirely depends on three main factors:

  • When an individual uses a phone package
  • The network provider
  • The day and time of making a call

Call Charges for UK phone numbers

Beginning numbers with Description Cost from landlines per minute (approximate) Cost from mobiles per minute (approximate)
01

02

Geographic numbers for specific parts of the UK up to 13p 3p to 55p
03

0345

UK-wide numbers up to 9p 3p to 55p
030 Not-for-profit organisations, charities and public bodies up to 10p 3p to 40p
07 Mobile numbers 10p to 20p 3p to 55p
070 Personal or ‘follow me’ numbers regulated by the Phone-paid Services Authority 4p to £3.40 (plus a possible 51p per call) 30p to £2.50 (plus a possible 51p per call)
0800

0808

Freephone service Free Free
0843

0844

0845

Business rate numbers up to 7p and your phone company’s access charge up to 7p and your phone company’s access charge
0870

0871

0872

0873

Business rate numbers regulated by the Phone-paid Services Authority up to 13p and your phone company’s access charge up to 13p and your phone company’s access charge
09 Premium rate numbers regulated by the Phone-paid Services Authority up to £3.60 and your phone company’s access charge, plus 5p to £6 per call up to £3.60 and your phone company’s access charge, plus 5p to £6 per call
101 Police non-emergency number 15p per call 15p per call
105 UK-wide power cut helpline Free Free
111 Non-emergency medical advice Free Free
112 Emergency services Free Free
116 Freephone numbers Free Free
118 Directory enquiry numbers regulated by the Phone-paid Services Authority up to £5 and your phone company’s access charge, plus possibly up to £6.98 per call up to £5 and your phone company’s access charge, plus possibly up to £6.98 per call
999 Emergency services Free Free

Source: https://www.gov.uk/call-charges

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